Terms and Conditions
Terms or Conditions of Use
VIVA is an entertainment platform via streaming where you can see live channels and video on demand (VOD) content that you can enjoy at any time and place. VIVA provides a subscription service that allows its users to access live channels and VOD content, through the internet or internet connected devices. The Terms or Conditions of Use refer to the service provided by VIVA including features and functions. The programming of the live and VOD content does not depend on VIVA but on the channel operators themselves; In this sense, VIVA disclaims any responsibility for said changes and / or restrictions placed by the channel operators.
  1. The membership granted by VIVA begins with the creation of an account and the acceptance of the conditions and the corresponding form of payment and continues until the service is canceled. To create the account, you must access it from the Watch Now button on our website.
  2. To use the service, you must have internet access and a suitable device.
  3. The “Form of Payment” refers to the valid and accepted form of payment by the user. Unless the membership is canceled before the billing date, the user authorizes the collection of the membership for the next billing cycle.
  4. VIVA can offer different forms of service, each with different conditions and limitations. Information about the type of membership or service is accessible through our website.
  5. The membership offered by VIVA, can be started with a free trial for a limited and non-renewable time for the sole purpose of testing the benefits of the service; VIVA reserves the right to terminate the free trial at any time.
  6. Upon completion of the free trial period, VIVA will charge the cost of the membership for the next billing cycle, to your authorized form of payment, unless the use is canceled before the free trial period ends.
  1. Membership charges and any other for the use of the service (taxes and other expenses attributable to the transaction) will be charged by applying it to the means and / or form of payment on the specific billing date. The length of the billing cycle will depend on the type of subscription chosen. In certain cases, your payment date could change if the payment method or method was not set correctly. This information will be available on our platform.
  2. To use the service, you must provide a means and form of payment and authorize the corresponding charges. Any charge that was rejected will suspend access to the service until the pending payment is made.
  3. It is your responsibility to keep the means and method of payment current and / or updated. Once an update is made to the means and/or method of payment, you are deemed to have authorized the corresponding charges.
  4. You may cancel membership at any time and will continue to have access to the service until the end of your billing period. Payments are non-refundable and no refunds or credits will be given for partially used membership periods or for content that was not accessed or consumed by you.
  5. VIVA reserves the right to change the subscription plans and the price of each one of them; However, for such changes to be effective and binding on you, they must be communicated to you at least 30 days in advance.
  6. You must be of legal age, in accordance with the current legislation of the country where the service is provided. Minors may only use the service with the supervision of an adult.
  7. The VIVA service and its content are for personal, non-commercial use only. During the term of the membership, a limited, non-exclusive and non-transferable right to view the content via the VIVA service is granted and may not be used for public presentations.
  8. The content offered can only be viewed in the places where we offer our service and may vary depending on the geographical location. [The service can only be offered in certain geographical locations.]
  9. The number of devices on which content can be viewed simultaneously corresponds with the type of subscription plan chosen. Please see our subscription plan overview at this url: https://landing.vivatv.ca/pricing.
  10. The service is subject to continuous and constant updating, including the catalog of the content offered. In the same way, changes are periodically and constantly made to different aspects of our service, our website, user interfaces, promotions and content.
  11. You hereby accept the service, its characteristics and functionalities as well as the restrictions, limitations and prohibitions, according to the current rules and regulations; you will not be able to distribute, archive, reproduce, show, execute, modify, publish, grant licenses, or offer for sale, or use content and information provided by the service. This includes that, you will not be able to eliminate, deactivate, alter or interfere or circumvent the protection functions of the service nor extract, by any means or form, data from other clients.
  12. You accept that, VIVA may limit or prevent your use of the service if you violate any of the Terms of Use or performs activities illegally or fraudulently.
  13. The client (in this case, you) who created the account and to whom the service is billed in the chosen means and / or form of payment, is the sole individual who will be given access and control over the service on the end devices used to access and will be the responsible for any activity carried out either by you or by the people who use your access. To control access and prevent someone from accessing, maintain control over the devices that are used in conjunction with the service and not reveal your passwords or the information of the means or method of payment. It is your responsibility to maintain the accuracy of the information provided.
  14. Given the nature of the service, it is offered in the state in which it is found, without guarantee or condition and you waive any inconvenience and damage that may arise. This statement will not limit the non-waivable warranties or consumer protection rights under current laws.
  15. You agree that you have read the VIVA Privacy Policy at https://landing.vivatv.ca/privacy-policy/ and have read and understood it and agree to be bound by its provisions as may be updated from time to time and you hereby provide your consent to the collection of all information contemplated in the VIVA Privacy Policy for the purposes outline in the Privacy Policy.
  16. These Terms of Use will be governed and interpreted in accordance with the laws of Canada and if any of the provisions of these Conditions or Terms of Use is declared null, illegal or unenforceable, the validity and application of the remaining provisions will continue in full force.
  17. If you need more information about our service and its features, or if you need assistance with your account, please contact us through our website at this url: https://landing.vivatv.ca/support In the event there is a conflict between these Terms of Use and the information provided by Customer Service or other sections of our website, these Terms of Use will govern.
  18. VIVA may change the Conditions or Terms of Use when necessary and must notify you no less than 30 days in advance of any such changes; Likewise, VIVA may assign or transfer this agreement including the rights and obligations at any time and you agree to accept said assignment or transfer.
  19. Our communication with you about changes, notices and other information will be made through emails to the email address provided during your registration, and by using the service, you consent to the receipt of such electronic communications from VIVA.